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The item I want is sold out, will it be restocked?Each product within the collection will only carry 27 pieces. There will be no restock after the collection or pieces sell out.
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How do I take care of my product?The best way is to wash cold and hang dry.
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My product was damaged on the way, what do I do?"But if you received a damaged or incorrect product different from what you ordered, please reach out to us within 48 hours upon receiving the package. Our email is support@27degenerates.com and a team member will help you resolve the issue.
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Do I need to have an account to place an order?You are more than welcome to place an order as a guest, but you will have a quicker checkout process when you have an account with us. Creating an account with us will also allow you to be eligible in receive priority updates on promotions and our drops.
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I forgot my password, what do I do?"Click on forget password and follow the instructions to reset your password.
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Is there free shipping?Free shipping is currently available for orders that are over $200.00.
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Do you ship internationally?Currently, we only ship within the United States.
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Can I just pick up my order?Unfortunately, we currently do not have a physical location for order pickups right now. Everything will be sent through the mail.
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Why did I not recieve an order confirmation yet?Please double check that the email address you provided is correct. Order confirmations may take up to 24-48 hours to appear in your inbox. Sometimes these confirmations can also end up in your junk mail depending on your email settings, so please check your spam as well.
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How long does it take to ship my order?Once an order is placed, it can take up to 5-7 days to process the orders. We then ship through different carriers and shipping time may vary. All garments are handmade in-house and we currently have a small team in place so please bear with us. Due to COVID-19, shipping carriers might encounter delays during this time. We will provide you a tracking number once available so you can be updated with any issues when they arise.
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I recieved the wrong item, what do I do?"Mistakes happen and we apologize in advance. In the event that you receive the incorrect item, we will cover the cost of shipping. Please email support@27degenerates.com so that we can get you your correct item.
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My card was charged, but I don't think my order went through?"Please contact us as soon as possible and include: the email address used to place the order, order date and time, order value, and payment method. Once we have this information, we can resolve any questions and concerns.
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Do you accept cash?We currently do not accept cash.
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When is the next 'drop' or promotion?Joining to our newsletter is the best way to stay up to date on all drops and promotions. We will also release any information through our social media accounts as well, (Instagram, Facebook, and Twitter), so please give us a follow.
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How do I add my promo code?On the payment page during checkout you will be given the option to enter a discount code. Simply enter the code and click the “Apply” button.
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